Privacy Policy
1. Who we are
AtExpert Consulting is committed to protecting your personal data and privacy. This policy explains how we handle your personal information when you visit our website, and outlines the rights you have under applicable privacy law.
Please read this notice carefully to understand how we collect, use, and protect your data. AtExpert Consulting is the data controller responsible for your personal information.
2. Contact details
For any data privacy queries, please contact us using the details below.
Company: AtExpert Consulting
Privacy Manager: Rafian Ahmed Chowdhury
Email: info@atexpart.org
Postal Address: Zindabazar, Sylhet, 3100, Bangladesh
3. Third-party links
Our website may contain links to third-party websites for your convenience. AtExpert Consulting is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.
4. Data we collect
Personal data means any information that can identify a person. We collect only the data necessary to provide our immigration and visa consultancy services. All data is used strictly for the purposes of immigration advice, visa applications, and related services, and is accessible only to your assigned AtExpert consultant, relevant government agencies, and institutions directly involved in your case.
Identity – Full name, date of birth, gender, passport details, visa details and reference numbers, school or university transcripts, personal statement, reference letters, CV, and portfolio where applicable.
Contact- Home address, billing address, email address, and telephone or mobile number.
Marketing- Your preferences for receiving marketing communications from us.
We may also collect aggregated demographic data (such as region or age range) to understand our audience and improve our services. In certain cases, we may need to collect special category data, such as information about disabilities, learning difficulties, biometric data, or criminal convictions, where this is required for your application.
*If you are unable to provide personal data that is required to process your application, we may not be able to deliver the service or proceed with your case.
5. How we collect your data
We collect data through the following methods:
Direct interactions
Data you provide by filling in forms, communicating with us by phone, email, or in person, or submitting documents as part of your application.
Automated technologies
As you interact with our website, we may collect technical data automatically using cookies, server logs, and similar technologies.
Third-party sources
We may receive data about you from analytics providers, advertising networks, and payment or service providers, in line with their privacy policies.
6. How we use your data
We will only use your personal data where the law permits. The most common lawful bases we rely on are:
· To fulfil a contract with you, or to take steps at your request before entering into one.
· Where it is in our legitimate interests, or those of a university or government body involved in your case, and your interests do not override those interests.
· To comply with a legal or regulatory obligation.
Cookies
You can set your browser to refuse all or some cookies. Please note that disabling cookies may affect the functionality of certain areas of our website.
Change of purpose
We will only use your data for the purpose for which it was collected. If we need to use it for a different purpose, we will notify you and explain the legal basis for doing so.
7. Marketing
We may use your profile information to send you relevant updates, offers, or service suggestions — but only if you have opted in to receive marketing communications and have not subsequently opted out.
We will never share your personal data with third parties for their own marketing purposes without your explicit consent.
8. Sharing your data
We may need to share your personal data with third parties where required to deliver our services — for example, government agencies processing your visa, or universities you are applying to. Any such sharing is done in accordance with this policy.
In the event that AtExpert Consulting is involved in a merger, acquisition, or business transfer, you will be notified. Any new entity receiving your data will be required to honour this privacy policy.
9. Data security
We have put appropriate security measures in place to prevent your personal data from being lost, accessed without authorisation, or misused. Access to your data is limited to employees and partners who have a legitimate business need, and they are required to process it only in accordance with our instructions.
In the unlikely event of a data breach, we will notify you and any relevant regulatory authority where we are legally required to do so.
10. Data retention
We retain basic client records for six years after the end of our engagement, as required by law. In certain circumstances, you may request that we delete your data earlier. Where appropriate, we may anonymise your data for research or statistical purposes rather than deleting it entirely.